Privacy Policy

Last updated: 2025-12-04

This Privacy Policy explains how Mountain Pharma and Mountain Pharma Shop collect, use, and protect your information. By using our apps, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect:

• Name
• Phone number
• Email address
• Delivery address
• Profile details
• Prescription information

1.2 Prescription & Medical Data

Users may upload medical documents such as:

• Doctor prescriptions
• Medicine lists
• Medical notes

1.3 Vendor/Pharmacy Information

For Mountain Pharma Shop, we collect:

• Pharmacy name
• Business address
• Owner or manager details
• Medicine stock details
• Order information

1.4 Automatically Collected Data

• Device information (model, OS, ID)
• Log and usage data
• Location (if permission granted)
• App activity records

1.5 Images & Files

We collect photos or documents you upload for prescriptions or medicine listings.

2. How We Use Your Information

• Process direct and manual medicine orders
• Connect users with pharmacies
• Maintain pharmacy inventory and listings
• Create or view prescriptions
• Improve app features and experience
• Provide customer and vendor support
• Ensure safety and prevent fraud

We do not sell or rent your personal information.

3. How We Share Information

3.1 With Pharmacies

User details may be shared with pharmacies fulfilling an order.

3.2 With Service Providers

For:

• Cloud storage
• Analytics
• Notifications
• Technical support

3.3 Legal Requirements

Your information may be shared to comply with laws or protect safety.

4. Data Security

We use secure systems to protect your data, including encrypted communication and restricted access. However, no online system is fully secure.

5. Your Rights

You may request to:

• Access your data
• Edit or update your information
• Delete your account or personal data
• Withdraw permissions such as camera or location

To request data removal, contact us at support@mountain-pharma.com.

6. Permissions Used

• Camera: Upload prescriptions or medicine images
• Storage: Save or upload documents
• Location: Show nearby pharmacies and delivery areas
• Internet: Required for app functionality

7. Children’s Privacy

Our apps are not intended for children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy. Any changes will be posted inside the app or on our website.

9. Contact Us

If you have questions or requests, contact us at:
Email: mountain-pharma.com
Phone: +8801770973998